BW
BLACKWALLASSETS
GRIEVANCE REDRESSAL

Blackwall Ventures

Effective Date: 26 January 2026

Blackwall Ventures is committed to addressing user concerns in a fair, transparent, and timely manner. This Grievance Redressal Policy outlines the mechanism for users to raise complaints or grievances related to the use of the Blackwall Ventures platform.

1. Objective

The objective of this policy is to:

  • provide a structured process for raising grievances;

  • ensure prompt acknowledgement and resolution of complaints;

  • maintain transparency and accountability in grievance handling.

2. Scope

This policy applies to grievances related to:

  • access to or use of the Blackwall Ventures website or application;

  • partner onboarding or approval process;

  • platform content or information accuracy;

  • conduct of platform representatives;

  • data privacy or confidentiality concerns.

This policy does not cover disputes arising from:

  • commercial outcomes of projects;

  • project performance, delays, or losses;

  • matters governed by separate contractual documentation (e.g., LLP agreements).

Such matters are subject to the terms of the relevant agreements.

3. Grievance Redressal Officer

The following officer has been designated to handle grievances:

Grievance Redressal Officer
Blackwall Ventures
Address: Plot No. 411/1181, Main Road, Khordha, Odisha, India – 752055
Email: info@blackwallventures.in
Phone: +91 7978740210 / +91 9938608392

4. How to Raise a Grievance

Users may submit a grievance by:

The grievance should include:

  • name and contact details of the complainant;

  • brief description of the issue;

  • relevant documents or screenshots (if any).

5. Acknowledgement & Resolution Timeline

5.1 Acknowledgement
All grievances will be acknowledged within 7 (seven) working days of receipt.

5.2 Resolution
Blackwall Ventures shall make reasonable efforts to resolve grievances within 30 (thirty) working days, depending on the nature and complexity of the issue.

If additional time is required, the user will be informed accordingly.

6. Resolution Process

  • Each grievance is reviewed objectively and confidentially.

  • Clarifications or additional information may be requested from the user.

  • A written response will be provided upon resolution.

7. Escalation

If a user is not satisfied with the resolution provided, the grievance may be escalated by replying to the resolution email with additional details or concerns.

Blackwall Ventures will review the escalation and respond within a reasonable timeframe.

8. Confidentiality

All grievances and related information are handled with strict confidentiality, subject to legal and regulatory requirements.

9. Limitation

Blackwall Ventures acts as a private project discovery and management platform and does not guarantee project outcomes. Grievances seeking:

  • assured returns;

  • reversal of investment decisions;

  • compensation for market or business losses;

cannot be addressed under this policy.

10. Modification of Policy

Blackwall Ventures reserves the right to amend or update this Grievance Redressal Policy from time to time. Updated versions will be published on the platform.

11. Governing Law

This policy shall be governed by the laws of India, and courts at Odisha shall have exclusive jurisdiction.

Final Note

Blackwall Ventures encourages users to raise concerns promptly and assures that all grievances will be addressed fairly, transparently, and within reasonable timelines.